Appeal

A certification decision appeal is a request for AuditCert International to review a certification decision you disagree with. Use this page if your organisation has received a decision relating to certification or an audit and you want to explain why you are appealing. Submit the form with your contact details, reference and reasons.

What is an appeal?

A certification decision appeal is a request for AuditCert International to review a certification decision that you disagree with. It gives your organisation a way to explain the decision at issue and the reasons you believe it should be reviewed.

Use the appeal form to provide your name, email address, organisation, certificate or audit reference, and explanation of which decision you are appealing and why. A phone number is also requested. The form marks your name, email, organisation and explanation as required.

An appeal is different from a complaint. If you disagree with a certification decision, use the appeal route.

Who needs to appeal?

An appeal may be relevant to any organisation that has received a certification or audit decision from AuditCert International and disagrees with it. This can include businesses and other organisations in Bangladesh or elsewhere, across sectors such as manufacturing, food, construction, services and information technology.

The issue is not limited to a particular industry or management system. AuditCert International offers certification for management systems including ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001 and ISO 22000, as well as HACCP, HALAL, C-TPAT and social compliance audits. An appeal is appropriate when the decision you want reviewed relates to your certification or audit.

A buyer or regulator may ask an organisation to hold a particular certification or meet specified requirements. That request is separate from the appeal process. Use the form when you disagree with a decision made about your certification or audit; do not use it simply to ask for certification or to challenge a buyer’s or regulator’s requirement.

Benefits of using the appeal process

  • It gives you a clear route to ask AuditCert International to review a certification decision you disagree with.
  • It lets you identify the decision and connect your explanation to the relevant certificate or audit reference.
  • It records your reasons in writing, so the matter can be considered in the context you provide.
  • It gives you an email acknowledgement that your appeal has been received.
  • It provides a way to learn the outcome after AuditCert International has reviewed the appeal.
  • It helps distinguish an appeal about a certification decision from a complaint, which should follow the complaints process.

The process with AuditCert International

  1. Identify the decision

    Confirm which certification or audit decision you want reviewed.

  2. Gather your details

    Have your name, email, organisation and certificate or audit reference ready. The form also asks for a phone number.

  3. Explain your reasons

    State which decision you are appealing and why. Include relevant context so the decision and your concern are clear.

  4. Submit the form

    Complete the required fields and send your appeal to AuditCert International.

  5. Receive an acknowledgement

    AuditCert International acknowledges the appeal by email.

  6. Review and outcome

    AuditCert International reviews the appeal and tells you the outcome.

The appeal page does not specify a review timeframe, how the outcome is sent, or any further stages. If your concern is a complaint rather than disagreement with a certification decision, use the complaints process.

What you need to prepare

Before completing the form, prepare the information that helps identify your appeal and explain your concern.

  • Your name and email address. These are required fields.
  • Your organisation name. This is also a required field.
  • Your phone number, as requested by the form.
  • The certificate or audit reference related to the decision.
  • A clear explanation of which decision you are appealing and why. This is required.
  • Any relevant documents or records that help explain the decision and your reasons. Keep the explanation focused on the issue being appealed.
  • A suitable contact person who can provide accurate details and respond to communications about the appeal.

The page does not specify particular document types or require supporting attachments. Include information that is relevant to your appeal, and do not assume that a document is mandatory unless the form or AuditCert International asks for it.

How long does an appeal take, and what affects the time and cost?

The appeal page does not state how long acknowledgement or review takes, so no timeframe can be given. AuditCert International acknowledges the appeal by email, reviews it and tells you the outcome, but the page does not specify how the outcome is sent.

The page also does not state an appeal fee or other costs. Do not assume that a fee applies or that the process is free; contact AuditCert International if you need information about costs.

Providing the correct certificate or audit reference and a clear explanation can help identify what you are asking to be reviewed. The page does not publish service time targets or describe factors that determine review duration, so it would not be appropriate to estimate a completion date.

Why choose AuditCert International?

AuditCert International is a certification body offering management system certification, including ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001 and ISO 22000, alongside HACCP, HALAL, C-TPAT and social compliance audits, and training. It serves organisations in Bangladesh and worldwide.

For appeals, the published process is straightforward: submit the relevant details and reasons, receive an email acknowledgement, and wait for the review and outcome. AuditCert International does not promise a particular result or timeframe on this page. If you disagree with a certification decision, provide enough information for the appeal to be identified and considered.

Fields marked * are required.

Frequently asked questions

How do I appeal a certification decision?

Submit the appeal form with your name, email, organisation, certificate or audit reference, and an explanation of which decision you are appealing and why. The form also asks for your phone number. Your name, email, organisation and explanation are marked as required. AuditCert International acknowledges the appeal by email, reviews it and tells you the outcome.

What information should I include in my appeal?

Include the certificate or audit reference and clearly explain which decision you are appealing and why. The form asks for your name, email, phone number and organisation. Your name, email, organisation and explanation are required fields. Relevant context or records may help explain your reasons, but the page does not list specific mandatory attachments.

Will I receive confirmation that my appeal has been received?

Yes. AuditCert International acknowledges your appeal by email. The page does not state how long acknowledgement takes, so it does not provide a confirmation timeframe. Make sure the email address you enter is correct so the acknowledgement can reach you.

How will I find out the outcome of my appeal?

AuditCert International tells you the outcome after reviewing your appeal. The page does not specify how the outcome is sent or how long the review takes. It also does not promise a particular result. Include your reference and reasons clearly so the matter you want reviewed can be identified.

Should I make an appeal or a complaint?

Use the appeal form if you disagree with a certification decision and want AuditCert International to review it. If you want to raise a complaint instead, follow the complaints process. The appeal form asks you to identify the decision and explain why you are appealing; it is not presented as a route for challenging a buyer’s or regulator’s requirements.